Privacy Policy

Agency by Reyan LLC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the website: https://agencybyreyan.com (hereinafter - the Site), and governs data collection and usage. By using the Site, you consent to the data practices described in this Statement.

This Privacy Policy explains how Agency by Reyan LLC (“Agency”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you interact with us.

We are a marketing agency operating primarily in the United States and providing services to clients globally, including within the European Economic Area (EEA), the United Kingdom (UK) and other regions.

By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use our website or services.

Who we are and how to contact us

Agency by Reyan LLC

Email: Agencybyreyan@gmail.com

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us by email at Agencybyreyan@gmail.com

For individuals in the EEA, UK or Switzerland Agency is the “data controller” for the processing of your personal information under this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect when you:

visit, use or interact with our website located at https://agencybyreyan.com and any other websites that link to this Policy (collectively, the “Website”);

contact us via email, contact forms, social media or other channels;

subscribe to our newsletters or other marketing communications;

engage us as a client, partner, vendor or contractor;

participate in our surveys, events, webinars or promotions.

This Privacy Policy does not apply to personal information we process solely on behalf of our clients as their processor(for example, when we manage clients’ marketing campaigns using their contact lists or advertising accounts). In those cases, our use of personal information is governed by our agreements with the relevant client, who is responsible for providing appropriate privacy notices to their own customers, subscribers or users.

Personal information we collect

The personal information we collect depends on how you interact with us. We may collect the following categories of information:

Information you provide directly

When you interact with us, you may provide:

Contact details – name, email address, phone number, job title, company name, country/region.

Business information – information about your company, your role, your marketing needs and the services you are interested in.

Communication content – the content of your messages, emails, requests, feedback, survey responses or other communications you send to us.

Client and billing details – for clients and vendors, we may collect billing address, tax identification numbers, and payment-related information. We typically use third-party payment processors and do not store full payment card numbers on our systems.

Recruitment information – if you apply to work with or for us (as an employee, contractor or partner), we may collect your CV/resume, portfolio, cover letter, professional history and other information you choose to share in the application process.

Information collected automatically

When you visit or use our Website, we may automatically collect certain information about your device and usage, such as:

Device and technical information – IP address, browser type and version, operating system, device type, language settings, approximate location (derived from IP).

Usage data – pages you visit, links you click, time and date of your visits, time spent on pages, referring URLs and other interaction information.

Cookie and tracking data – information collected through cookies, pixels, tags, local storage and similar technologies. For more details, see Section 5 (Cookies and similar technologies) and our Cookie Policy.

Information from third parties

We may receive personal information about you from third-party sources, such as:

Clients and partners – if you are a contact person, team member or representative of a client, partner or vendor we work with.

Marketing and analytics providers – who help us understand engagement with our Website and campaigns.

Social media platforms – when you interact with our pages or profiles on platforms such as LinkedIn, Facebook, Instagram or others, subject to their own privacy policies.

Publicly available sources – such as business websites, professional social networks or public databases, where permitted by law.

We only process personal information that is relevant and necessary for the purposes described in this Privacy Policy.

How we use your personal information

We use personal information for the following purposes. Where we are required to have a legal basis (e.g., under GDPR in the EEA/UK), the applicable bases are indicated.

To provide and operate our services

Managing client projects, campaigns and deliverables;

Communicating with clients, partners and vendors;

Performing our contractual obligations and enforcing our rights.

Legal bases (EEA/UK): performance of a contract; legitimate interests in operating our business.

To respond to inquiries and provide support

Responding to your questions, requests and support needs;

Providing information about our services when you request it.

Legal bases: performance of a contract or pre-contractual steps; legitimate interests in responding to communications.

To send marketing and promotional communications

Sending newsletters, updates, invitations, case studies and other marketing communications;

Personalizing marketing content where permitted by law.

Legal bases: your consent (where required, e.g., for email marketing in certain jurisdictions); our legitimate interests in promoting our services (where consent is not legally required).

You can opt out of marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us..

To improve and develop our Website and services

Analysing usage and performance of our Website;

Developing, testing and improving our services, content and user experience.

Legal bases: legitimate interests in improving our Website and services; your consent for non-essential cookies/analytics where required by law.

To manage our business relationships

Managing relationships with clients, partners, vendors and contractors;

Conducting due diligence and business administration.

Legal bases: performance of a contract; legitimate interests in managing and growing our business.

To comply with legal obligations

Maintaining tax, accounting and business records;

Responding to lawful requests from courts, regulators or law enforcement.

Legal bases: compliance with legal obligations; legitimate interests in cooperating with authorities.

To protect our rights, security and prevent misuse

Detecting, investigating and preventing fraud, abuse, security incidents and other harmful activity;

Protecting our rights, property and safety, and the rights, property and safety of others.

Legal bases: legitimate interests in protecting our business and users; in some cases, legal obligations.

We do not use your personal information to make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on you.

Cookies and similar technologies

We use cookies and similar technologies on our Website to:

enable the basic operation and security of the site;

remember your preferences;

analyse how our Website is used;

(where implemented) support advertising and marketing campaigns.

Consent where required

In regions where it is required by law (for example, in the EEA and UK), we obtain your consent before using non-essential cookies (such as analytics or advertising cookies). You may provide your consent through our cookie banner and settings when you first visit the Website and can change or withdraw your consent at any time.

Strictly necessary cookies, which are required for the functioning of the site, may be used without your consent but are still subject to this Privacy Policy and, where available, our Cookie Policy.

Managing cookies

You can:

manage your cookie preferences using our Website’s cookie banner or “Cookie settings” link (if available); and/or

adjust your browser settings to block or delete cookies.

Please note that if you disable certain cookies, some parts of the Website may not function properly.

For more information about the cookies we use, please refer to our Cookie Policy.

How we share personal information

We do not sell personal information in the common, everyday sense of the word. We may share personal information with the following categories of recipients:

Service providers (processors)

We use trusted third parties to help us operate our business and Website, for example:

hosting and cloud infrastructure providers;

analytics and performance monitoring services;

email and marketing automation platforms;

payment processors and accounting systems;

IT support, security and professional advisors (legal, financial, etc.).

These providers process personal information on our behalf and only in accordance with our instructions, under appropriate confidentiality and data protection obligations.

Clients, partners and vendors

When necessary for a project, we may share limited personal information with clients, partners or vendors (for example, contact details of relevant team members) in order to coordinate work and provide services.

Legal and regulatory authorities

We may disclose personal information where we believe it is necessary to:

comply with applicable laws, regulations or legal processes;

respond to valid requests from law enforcement or other public authorities;

protect the rights, property or safety of Agency, our clients or others.

Business transfers

In the event of a merger, acquisition, reorganization, sale of assets or other business transaction, your personal information may be transferred to a successor or affiliate as part of the transaction, where permitted by law. We will take appropriate steps to ensure that your rights remain protected.

We do not share your personal information with third parties for their own independent marketing purposes without your consent or another lawful basis.

International data transfers

Because we operate globally, your personal information may be transferred to and processed in countries other than the one in which you are located. These countries may have different data protection laws than your own.

If you are located in the EEA, UK or Switzerland and your personal information is transferred outside of those regions, we will ensure that appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission or UK authorities; and/or

other lawful transfer mechanisms as permitted by applicable data protection laws.

You can contact us at Agencybyreyan@gmail.com for more information about the safeguards we use for international transfers.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting or legal reasons).

When determining appropriate retention periods, we take into account:

the type of personal information and sensitivity;

the purposes for which we process it and whether we can achieve those purposes through other means;

applicable legal, regulatory, tax or accounting requirements;

the potential risks arising from unauthorized use or disclosure.

When the personal information is no longer needed for the purposes for which it was collected, we will either delete it, anonymize it, or, if this is not possible (for example, in backup archives), securely store it and isolate it from further processing until deletion is possible.

Security of your personal information

We implement appropriate technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

These measures may include, for example:

access controls and role-based permissions;

secure storage and backup procedures;

encryption of personal data in transit (such as TLS/SSL);

monitoring and review of our technical infrastructure and vendors.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe that your interaction with us is no longer secure, please contact us immediately at Agencybyreyan@gmail.com.

Your privacy rights (EEA, UK and Switzerland)

If you are located in the EEA, UK or Switzerland, you may have the following rights under applicable data protection laws, subject to certain conditions and exceptions:

Right of access – the right to obtain confirmation as to whether we process your personal information and, if so, to receive a copy.

Right to rectification – the right to request that we correct inaccurate or incomplete personal information.

Right to erasure – the right to request deletion of your personal information in certain circumstances (for example, when it is no longer necessary for the purposes for which it was collected).

Right to restriction of processing – the right to request that we restrict the processing of your personal information in certain circumstances.

Right to object – the right to object to our processing of your personal information based on legitimate interests, including profiling; and the right to object at any time to processing for direct marketing.

Right to data portability – the right to receive personal information you provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.

Right to withdraw consent – where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise these rights, please contact us at Agencybyreyan@gmail.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal information violates applicable law. We would appreciate the opportunity to address your concerns before you approach a supervisory authority, so we encourage you to contact us first.

Your privacy rights – California residents (CCPA/CPRA)

If you are a resident of California, you may have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to certain limitations:

Right to know – the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collection, and the categories of third parties with whom we share personal information.

Right to delete – the right to request deletion of personal information we have collected from you, subject to certain exceptions (for example, when required for security, legal or compliance purposes).

Right to correct – the right to request correction of inaccurate personal information we hold about you.

Right to opt out of sale or sharing – if we “sell” or “share” personal information as defined by CCPA/CPRA (for example, certain types of cross-context behavioral advertising), you have the right to direct us not to sell or share your personal information. If applicable, we will provide a “Do Not Sell or Share My Personal Information” link on our Website.

Right to limit the use and disclosure of sensitive personal information – if we collect sensitive personal information (as defined by CCPA/CPRA), you may have the right to limit its use and disclosure to specific purposes allowed by law.

Right to non-discrimination – you have the right not to be discriminated against for exercising any of your CCPA/CPRA rights.

To exercise your CCPA/CPRA rights, you can contact us at Agencybyreyan@gmail.com and indicate that you are a California resident making a CCPA/CPRA request. We may need to verify your identity (and, where relevant, the authority of your authorized agent).

We do not knowingly sell or share the personal information of consumers under 16 years of age.

Children’s privacy

Our Website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take reasonable steps to delete such information as soon as practicable.

Third-party links and services

Our Website may contain links to third-party websites, plug-ins or services that are not operated or controlled by us. When you click on such links, you may be redirected to third-party sites that have their own privacy policies. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies before providing any personal information.

“Do Not Track” signals and similar mechanisms

Some browsers transmit “Do Not Track” (DNT) signals or allow you to configure global privacy controls. There is currently no universally accepted standard for how to respond to such signals. Our response may vary based on applicable legal requirements and technical capabilities. Where required by law, we may treat certain signals as requests to opt out of specified types of tracking or “sale/share” of personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, legal requirements or business practices.

When we make material changes, we will:

update the “Last updated” date at the top of this Privacy Policy; and

where appropriate, provide additional notice (such as a prominent notice on our Website or an email notification).

Your continued use of our Website or services after the effective date of the updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Privacy Policy, you should stop using our Website and services.

Contact us

If you have any questions, comments or requests regarding this Privacy Policy or our privacy practices, you can contact us at:

Agency by Reyan

Email: Agencybyreyan@gmail.com